Conditions for making appointments

Scheduling an appointment

• There is a patient detail form on our website - please use this to complete your details
• There is also a section for you to order your contact lenses online
• Do bring: your ID, Medical Aid Card, specs and/or contact lenses and a full list of your medications
• Cellphones are not to be used in the practice
• Please come alone. No other people to accompany you unless you are a child (one parent allowed) or need a carer

Please postpone your appointment if:

• You have had the following symptons in the last 14 days: fever, aches & fatigue, cough, difficulty breathing
• You or a household member has been in contact with anyone who is potentially COVID-19 or been in contact with anyone with the above symptoms

What to expect when you arrive:

• All patients are to wear your own mask
• We do not sell or give out masks in the practice
• This must remain on at all times until you leave
• Sanitise your hands and bag as you enter
• Do not touch, lean on or rest any items on the counter
• Please sit down quietly as you wait for your appointment
• There will be no magazines or newspapers to read
• There will be no refreshments available
• There will be no kiddies toy section: please leave babies and children at home
• Our bathroom facilities are strictly off limits to patients
• Please ensure you make provision for this before leaving home

For your safety:

• Our staff will be checked everyday before reporting to work
• Our staff will be wearing masks and/or protective face gear
• They will be washing hands hourly
• All surfaces & equipment will be sanitised before and after every patient
• Frames will be disinfected after each try on